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At Customer Experience Management Professional Services, we make it our business to help you manage your customers, partners, employees, in fact all stakeholders and their expectations to meet company objectives.
We drive the culture of service, through Customer Intelligence Strategies. Our strategies are result oriented because we focus on the long term.
‘Change Is Great. Á transformation strategy is better, but execution is far better than strategy.
We assure you of excellence as we serve you. Our expertise is guaranteed. We are professionally motivated individuals and ambassadors of Customer Experience globally. We are proud of the Customer Experience Discipline and eager to show how curating the customer journey translates to increase in business profits.
We believe that everyone deserves to be shown empathy especially customers who part with money to enjoy our clients' services, so we make it a point of note to ensure our clients are served and treated with empathy, by walking in their shoes.
We are passionate about the culture of service. We call it ‘The Experience Movement’. The idea is to continuously define excellence in our homes, schools' organizations, and society in general and we hope to make it part of the employees’ experience, so they imbibe the passion.
We drive our CEM operations which such detail so that it stands out. Our people stand out. Our strategies stand out. Our execution methods stand out. Therefore, after working closely with us, we expect our partners and clients, to stand out.
We share the paradigm shift mentality and are responsive to change ourselves. In doing this we listen to our partners ( clients) and all others within our sphere of influence. We believe with this, we can continuously deliver the valuable solutions, expected of us.
We believe that continuous improvement is critical to business sustainability and to maintain its status of an ongoing concern.
We serve small, mid-market and established businesses by helping them evaluate their customers’ experience and transform the best global practices into concrete results for their business.
Founder
Cynthia Yinkere. LLM, CCXP, PXS Prince 2 © is the founder and Chief Consultant for C.E.M PROFESSIONAL SERVICES.
She is a Law Graduate, with Masters in International Business Law. A certified customer experience professional of the and patient Experience Specialist from the CX University USA. She started her career in Public Relations over 15 years ago, in FMCG, went on to Product Management and now has been a passionate Customer Experience Practitioner of over 13 years covering various roles.( Majority of which has been in the Financial Industry).
She possesses qualifications from the Chartered Institute of Arbitration, Institute of Chartered Secretaries and Administrators of Nigeria and in Project Management. She is currently the Nigerian Membership Coordinator of the Customer Experience Professional Association (CXPA).
She runs a part time Consultancy called Customer Experience Management Professional Services, advising individuals and business owners across different industries, namely FMCG, Banking, Insurance, Hospitality, Retail and Health, on the gains of structuring their businesses to focus on the Customer’ s Experience.