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Customer Experience Management Professional Services is a social enterprise that provides consultancy and project management services to organisations, to help them drive better customer / stakeholder experience whilst interacting with their stakeholders.
We serve small, mid-market and established businesses by helping them evaluate their customers’ experience and transform the best global practices into concrete results for their business. These evaluations always lead to improvements, which then result in increased customer conversions, customer loyalty and customer advocacy. We achieve this through a variety of methods including training, consulting and mentoring of employees to ensure excellence in customer service delivery.
We are also uniquely set up with various expertise across different business disciplines, such as risk, brand management, operations, project management and business transformation, to redefine service excellence in society by working with one business at a time.
This is because we believe that we can build a better society if everyone plays their part in the commercial eco- system. We Detect, Diagnose and Deliver on a customized Experience delivery strategy tailored to your industry, your work force and target market.
We have over 20 plus years of combined professional hands -on experience and have worked with various industries to bring about the best appreciation and results We act as an unbiased third party, the independent influencer to bring about an unbiased scientific analysis on your treatment of your customers and its impact on your bottom line.
To become global advocates on service delivery and customer experience excellence.
To assist our clients surpass their business goals by focusing on the customer.
Our business transformation interventions will be aimed at awakening a sense of accountability towards Customer Experience among every client as they imbibe the deep rooted culture of service delivery that delivers the gains of structuring businesses to deliever world class memorable experiences.
We assure you of excellence as we serve you. Our expertise is guaranteed. We are professionally motivated individuals and ambassadors of Customer Experience globally. We are proud of the Customer Experience Discipline and eager to show how curating the customer journey translates to increase in business profits.
We believe that everyone deserves to be shown empathy especially customers who part with money to enjoy our clients' services, so we make it a point of note to ensure our clients are served and treated with empathy, by walking in their shoes.
We are passionate about the culture of service. We call it ‘The Experience Movement’. The idea is to continuously define excellence in our homes, schools' organizations, and society in general and we hope to make it part of the employees’ experience, so they imbibe the passion.
We drive our CEM operations which such detail so that it stands out. Our people stand out. Our strategies stand out. Our execution methods stand out. Therefore, after working closely with us, we expect our partners and clients, to stand out.
We share the paradigm shift mentality and are responsive to change ourselves. In doing this we listen to our partners ( clients) and all others within our sphere of influence. We believe with this, we can continuously deliver the valuable solutions, expected of us.
We serve small, mid-market and established businesses by helping them evaluate their customers’ experience and transform the best global practices into concrete results for their business.
Founder
Cynthia Yinkere. LLM, CCXP, PXS Prince 2 © is the founder and Chief Consultant for C.E.M PROFESSIONAL SERVICES.
She is a Law Graduate, with Masters in International Business Law. A certified customer experience professional of the and patient Experience Specialist from the CX University USA. She started her career in Public Relations over 15 years ago, in FMCG, went on to Product Management and now has been a passionate Customer Experience Practitioner of over 13 years covering various roles.( Majority of which has been in the Financial Industry).
She possesses qualifications from the Chartered Institute of Arbitration, Institute of Chartered Secretaries and Administrators of Nigeria and in Project Management. She is currently the Nigerian Membership Coordinator of the Customer Experience Professional Association (CXPA).
She runs a part time Consultancy called Customer Experience Management Professional Services, advising individuals and business owners across different industries, namely FMCG, Banking, Insurance, Hospitality, Retail and Health, on the gains of structuring their businesses to focus on the Customer’ s Experience.