Cynthia Yinkere. LLM, CCXP, PXS Prince 2 © is the founder and Chief Consultant for C.E.M PROFESSIONAL SERVICES.

She is a Law Graduate, with Masters in International Business Law. A certified customer experience professional of the and patient Experience Specialist from the CX University USA. She started her career in Public Relations over 15 years ago, in FMCG, went on to Product Management and now has been a passionate Customer Experience Practitioner of over 13 years covering various roles.( Majority of which has been in the Financial Industry).
She possesses qualifications from the Chartered Institute of Arbitration, Institute of Chartered Secretaries and Administrators of Nigeria and in Project Management. She is currently the Nigerian Membership Coordinator of the Customer Experience Professional Association (CXPA).

She runs a part time Consultancy called Customer Experience Management Professional Services, advising individuals and business owners across different industries, namely FMCG, Banking, Insurance, Hospitality, Retail and Health, on the gains of structuring their businesses to focus on the Customer’ s Experience.