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– Assist Map Out Your Entire Guest Journey
– Identify Where The Gaps Are and Train and Coach Employees To Build Deeper Loyalty With Every Single Interaction No Matter How Brief
– Redesign Customer Experience Culture at your organisation
During this phase we identify all of the general and unique customer experience challenges of your organization.
Detailed Report and analysis of all challenges identified.
During this phase we provide solutions to all identified challenges in phase 1.
Option 1
Written Solution/proposal only for all diagnosed challenges in Phase 1.
Option 2
Option 1 + Training.
Training will be for leaders and staff of the organization.
During this phase we re-evaluate the original challenges and ensure they don’t linger. Check to make sure new symptoms aren’t present.
Report of improvement and any follow-up training.
During this phase we make customer experience a primary focus of your organization and not just a side attraction.
Assist create a customer focused brand in line with company’s vision team.
We have to be great every time or we’ll lose them.
-Kevin Stirtz
We serve small, mid-market and established businesses by helping them evaluate their customers’ experience and transform the best global practices into concrete results for their business.
Founder
Cynthia Yinkere. LLM, CCXP, PXS Prince 2 © is the founder and Chief Consultant for C.E.M PROFESSIONAL SERVICES.
She is a Law Graduate, with Masters in International Business Law. A certified customer experience professional of the and patient Experience Specialist from the CX University USA. She started her career in Public Relations over 15 years ago, in FMCG, went on to Product Management and now has been a passionate Customer Experience Practitioner of over 13 years covering various roles.( Majority of which has been in the Financial Industry).
She possesses qualifications from the Chartered Institute of Arbitration, Institute of Chartered Secretaries and Administrators of Nigeria and in Project Management. She is currently the Nigerian Membership Coordinator of the Customer Experience Professional Association (CXPA).
She runs a part time Consultancy called Customer Experience Management Professional Services, advising individuals and business owners across different industries, namely FMCG, Banking, Insurance, Hospitality, Retail and Health, on the gains of structuring their businesses to focus on the Customer’ s Experience.