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In this regard we can throw the question open to you to-
What is the core service your business offers? Do you perceive efficiency and effectiveness that translates into results by your operations team.
Understanding your business, dissecting every phase of your operations, identifying the gaps within and recommending solutions while ensuring proper ‘customer-focused’ execution, is what we are good at. We walk closely with all your operation teams in this regard.
We are Six Sigma experts, with direct application of project management techniques to improve your processes. Once we identify challenges to your business, be sure that we will be available to execute our recommendations from start to finish.
Strategize Less, Execute More! -Already know where the gaps are and need to immediately improve your operations and processes?
We are glad to let you know that with our experience in Project Planning and Implementation. We can guarantee your programs and projects, full execution with attendant results.
Are you at the stage of developing, a product or service to drive business growth? Want to position your brand as favorable to your customers/ potential target market?
Let us walk you through. We have experienced product management and brand engagers to help your products, service or brand stand out to attract more patronage consistently.
What are you saying to your customers, How are you saying it?
A major component of the Customer’s Experience is how you engage and relate with your customers. Whether it is B2B or B2C, we assist businesses with proper language and communication strategies required to interact with their customers, clients etc. This could be via traditional forms of media or more modern forms such as social media. Talk to us about your Customer Engagement plans and strategies today.
Are you listening ? How are you listening? Are you maximizing your listening posts? Do you need help listening?
Silence is not Golden when it pertains to your business, your business only grows if you use the feedback of your stakeholders to improve it.
Let’s take the stress of soliciting for, managing and mining your customer feedback of you.
An AGM, a Customer Forum, a product launch, or press conference? We are also event managers, passionate about the experience of all your events. Let us help you plan your corporate events, with 18 years of Corporate Events Management Expertise, we are sure to deliver on an experience, you and your customers are sure to rave about for days, if we take on your event brief.
Teach! Teach! Teach! Our training services just serves as one of our various solutions to addressing, gaps in your operations. We are teachers not trainers. Our trainings, workshops, and seminars, focus on giving your staff the best immersive teaching experience, with various tools and resources at your disposal to get the best of our trainings. We follow up on trainings we render, to ensure that lessons we share are imbibed and used to deliver value to your organization. This is what we refer as our Check Up Phase.
We serve small, mid-market and established businesses by helping them evaluate their customers’ experience and transform the best global practices into concrete results for their business.
Founder
Cynthia Yinkere. LLM, CCXP, PXS Prince 2 © is the founder and Chief Consultant for C.E.M PROFESSIONAL SERVICES.
She is a Law Graduate, with Masters in International Business Law. A certified customer experience professional of the and patient Experience Specialist from the CX University USA. She started her career in Public Relations over 15 years ago, in FMCG, went on to Product Management and now has been a passionate Customer Experience Practitioner of over 13 years covering various roles.( Majority of which has been in the Financial Industry).
She possesses qualifications from the Chartered Institute of Arbitration, Institute of Chartered Secretaries and Administrators of Nigeria and in Project Management. She is currently the Nigerian Membership Coordinator of the Customer Experience Professional Association (CXPA).
She runs a part time Consultancy called Customer Experience Management Professional Services, advising individuals and business owners across different industries, namely FMCG, Banking, Insurance, Hospitality, Retail and Health, on the gains of structuring their businesses to focus on the Customer’ s Experience.